This Refund Policy outlines the circumstances under which a client may be eligible for a refund for services provided by RealVirality Lab Concept ("we," "us," or "our"). We encourage you to read this policy carefully before engaging our services.
General Policy
All sales are final unless otherwise stated in this policy. We do not offer refunds for services already rendered, started, or completed.
Cancellation Policy
Full Refund: A full refund will be issued if you cancel your service within 48 hours of signing the initial contract.
Partial Refund: If you cancel your service after 48 hours of signing the initial contract, but before work has begun, you may be eligible for a partial refund. The amount of the refund will be determined on a case-by-case basis, taking into account any administrative fees incurred.
No Refund: No refunds will be issued once work has begun on your project. This includes, but is not limited to, research, content creation, editing, or project management.
Exceptions
We reserve the right to issue a full or partial refund in exceptional circumstances, at our sole discretion. This includes, but is not limited to:
Failure to Deliver: If we fail to deliver the agreed-upon services as outlined in the project scope.
Mutual Agreement: If both parties agree to terminate the project for any reason.
Procedure for Requesting a Refund
To request a refund, please submit a written request to [your email address] within the timeframe outlined above. Your request should clearly state the reason for requesting a refund.
Processing Time
We will process your refund request within 10 business days of receipt. Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions about this Refund Policy, please feel free to contact us at [your email address].
Please Note
This policy may be updated from time to time. The revised policy will be posted on our website. By continuing to use our services after the revised policy is posted, you agree to the terms of the revised policy.